Audible.com bait and switch trial basis unethical
Sometimes I buy from Amazon and other well known audio places just because they typically make everything pretty user friendly. I was linked and referred by www.Audible.com a I knew of a book on Marketing I would like to hear but was wary of how it would load into my phone or just download and play, but they wanted $7.95 to join, and then I stumbled upon a 14 day trial. The flow of signing up was not clear (my first clue) , so I jumped on a chat with a nice person from Audible and she showed me the link to sign up as they were not showing you anything until you put your Credit Card Info in.
I asked if you put your CC info there would be no charge for the first 14 days and what happened after that. She said it would be $14.95/mo. I said what happened to the $7.95? That is not there, it is $14.95. I also asked if the book was downloaded, can I get it easily to my iPhone and they said sure it will go into Itunes and you can get it on your phone. Wrong.
Ok so being sick I wanted to see what they had to offer and I downloaded a free book on marketing. I listened to half of it the first day and today I listened to part of the 2nd half, and I heard the guy talking about faxes and other things well made me want to check the publishing date to make sure I was getting the freshest information. Publishing date 1994 …Really?
I saved two screen shots so you could see for yourself that I did not make any of this up.
The bottom line is if your going to offer something for free to entice for a long-term relationship, make it worthwhile that is current and can be used.
In summary, difficult to work with, and deceptive.
There were other reasons I cancelled but this was what irritated me the most.
P.S. I could not get the file onto my phone and so I downloaded the app from ITunes and I logged into Audible.com’s app and saw the file, but the download was disabled…. that did it, so I listened to it on my laptop….grrr
